How will coronavirus affect my stay at Hotel Samos?
Find out if the hotel is closed and why, when it will reopen and how your booking is affected. We will update this post with the latest information. (Latest update: 31/07/20)
Is Hotel Samos open?
Yes, Hotel Samos reopened on 12 July 2020.
We recommend you keep up-to-date with your travel provider and country-specific travel guidance from your government.
How will my direct booking be affected?
Bookings with free cancellation
If you would like to cancel your booking, you can easily do this via the ‘Manage booking’ link in your confirmation email.
However, remember that you can cancel your current booking for free up until the time limit stated on your email confirmation.
If you cancel after this time limit, there is a late cancellation (or no-show) charge equal to the first night of your stay.
Non-refundable bookings
As force majeure no longer applies, your original booking is now unaffected and the non-refundable booking terms apply. The services are in place (such as airlines flying and the hotel being open) for guests to attend their holiday.
When choosing a non-refundable stay, guests assume any relevant risks (such as a change in personal circumstances) and accept the conditions when they book.
We always strongly recommend that guests take out a suitable travel insurance policy to protect against situations such as flight cancellations due to individual airline policy.
Some credit card purchases may include this protection – please contact your bank.
I didn’t book on the Hotel Samos website; how will my booking be affected?
If you have a booking via a third party, please contact your travel provider.
More information
We will keep this blog post updated to help you plan your visit to Hotel Samos. If you have any more questions, please contact info@hotelsamos.com.
Otherwise, we hope to welcome you soon to Hotel Samos. In the meantime, please keep safe and well. Thank you for your understanding.
Categories: blog, coronavirus-info
Comments
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hotelsamos1 says:
You’re welcome, Tracey. We hope to see you, too! Kind regards, Helen
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Tamara says:
Hola tengo reserva para julio. He reservado con otra agencia espero que de aqui ha julio este solucionado todo y no tenga que cancelar no me gustaría perder el dinero ya que lo tengo todo pagado avión y hotel gracias
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Buenos días Tamara, gracias por haber elegido nuestro hotel. Como mencionado en la publicación, tendrás que mantenerte en contacto con la agencia a través de la que realizaste la reserva. Podemos avisar solamente referente reservas directas. Para cualquier duda más, estamos a tu disposición en info@hotelsamos.com. Un saludo, Helen
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Nadine Sinclair says:
Thank you for all info..and stay safe..nadine
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Thank you Nadine, you’re very welcome. Stay safe too! Best wishes, Helen
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Helen says:
Great to see that great Customer Service in such a difficult time. It’s very commendable
Previous Custoner-
Hello Helen, thank you for your kind comment and apologies for our slow reply (as you can imagine, we’re a smaller team than usual). We understand how important it is to stay informed, so we’re doing our best to make that as easy as possible for our guests 🙂 We hope to see you again at Hotel Samos once everything is over! Stay safe and best wishes, the Hotel Samos team
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Sharon says:
any news when it will be open again?
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Hello Sharon, thank you for your comment and apologies for our delayed reply. We’ve just updated the blog post with the latest information: the lockdown is currently set to end on 26 April, although this date may change. The hotel will open when permitted once lockdown is lifted and flights have resumed. We will add new details as soon as we know anything else. Stay safe and best wishes, the Hotel Samos team
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Thankyou for latest update very helpful information. Hopefully will see you all in July.
Tracey