Hotel Samos

Health and hygiene protocols

By | 8 July, 2020 | 0 comments

At Hotel Samos, we can’t wait to safely welcome you back. Your next holiday will be about spending time together with friends and family in security and comfort, and with complete peace of mind. Explore our Covid-19 prevention protocols.

The health and safety of you and your loved ones come first during your stay with us. That’s why we have reinforced our strict hygiene, disinfection and cleaning protocols, and introduced new security measures.

To do this, we are working with a specialised health and safety consultancy (Biolinea) to implement all anti-Covid-19 protocols and to achieve the Safe Tourism Certified label following an audit by an independent body (SGS).

There will be some measures that you notice as soon as you step into Hotel Samos on arrival. Others you will not even be aware of during your stay, but all are rigorously applied to ensure that you have a safe, comfortable and enjoyable stay with us.

These are protocols that we are implementing to help protect you. To find out about the local rules that residents and tourists must follow, read our handy Covid-19 guide for guests.

Contents

Certifications

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Overview

  • We will keep all protocols up-to-date to meet current legislation.
  • Hydroalcoholic disinfectant hand gel will be available from dispensers throughout the hotel.
  • We have increased our cleaning schedules with a focus on sterilising areas and items with a lot of use, using only government-approved products.
  • Useful information, like menus, will be easy to access on your smartphone (free Wi-Fi).
  • All hotel staff will be trained to follow and implement all relevant protocols correctly.

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Reception

  • Dispensers with hydroalcoholic gel will be available for all hotel guests, visitors and staff.
  • Simplified check-in process with protective screens, sterilised room keys and social distancing signs.
  • The reception counter will be disinfected after attending each guest.
  • One person at a time (or two people sharing a room) can use each lift (five lifts in total).
  • Payment by credit or debit card (rather than cash) whenever possible.
  • Card payment machines are disinfected after every use.

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Your room

  • You’ll find disinfectant hand gel in your room on arrival.
  • Your room will have been vacant for at least 24 hours before you enter.
  • Housekeeping staff will follow strict hygiene, cleaning and security measures.
  • All bedding and towels are washed at 60-90ºC at an authorised launderette that follows government guidelines.
  • Rooms are cleaned once a day (up until 2pm), unless you use the ‘Do not disturb’ sign. You will need to leave your room while our housekeepers are working.
  • Amenity kits (comb, make-up removal pads) will be available on demand at reception.
  • The TV remote control and the telephone will be disinfected each day.
  • The waste bin will be open or foot-operated and lined with a bag.
  • Air-conditioning vent filters will be cleaned regularly.

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Buffet restaurant

  • Guests must disinfect their hands using the hydroalcoholic gel available at the entrance.
  • Tables and chairs will be organised to guarantee social distances (1.5m).
  • After each use, all tables will be cleared and disinfected, and relaid with clean, sterilized items.
  • Limited capacity to the density permitted by official regulations (no restaurant reservation needed).
  • Assisted self-service buffet, with all dishes served by our chefs, screens to protect food and marked social distances for queues.
  • Additional show cooking to prepare food from fresh in front of guests, with individual portions.

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Bars

  • Guests must disinfect their hands using the hydroalcoholic gel available.
  • Tables, chairs and seating will be organised to guarantee a secure distance (1.5m).
  • After each use, all tables will be cleared and disinfected.
  • Limited capacity to the density permitted by official regulations.

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Pools and sun terraces

  • Tables, chairs, seating, Balinese beds and sun loungers will be organised to respect social distances (1.5m).
  • Sun loungers will be disinfected daily. Hygiene stations for guests to clean sun loungers themselves if they wish.
  • When possible, guests should use a beach towel (not provided) to cover sun loungers.
  • Limited capacity to the density permitted by official regulations to guarantee distancing.

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Spa and gym

  • Access to the gym via appointment only (book at reception).
  • The spa will be closed.
  • All areas cleaned and disinfected frequently using government-approved products.
  • Individual towels for personal use and disinfectant spray provided in each area.

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Entertainment

  • Obligatory use of disinfectant hand gel.
  • Activities with reduced group sizes and adapted layouts.
  • Focus on outdoor activities in the open air.
  • Any materials disinfected before and after their use.

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Employees

  • All hotel staff must wear masks and use disinfectant hand gel. Some departments will be required to wear gloves.
  • All employees must respect social distancing with colleagues (1.5m) where possible.
  • They will be trained to correctly follow all protocols and use approved equipment and materials.
  • Employees will be informed of and trained in any relevant new developments and measures.
  • On arrival at the hotel, all staff will change into their uniform, which is cleaned daily at 60-90ºC.
  • Daily control of all employees’ health.

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Medical attention

  • Separate protocol to deal with symptomatic staff and clients.

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