Privacy policy

Privacy policy

HOTEL SAMOS is aware of the importance of the privacy of personal data and therefore has implemented a data processing policy aimed at providing maximum security in their use and collection, guaranteeing compliance with current regulations on the matter and configuring this policy as one of the basic pillars in the entity's lines of action.

During navigation through the HOTELSAMOS.COM website, personal data may be requested through different forms provided for this purpose. These data will form part of the relevant processing according to the specific and determined purpose that motivates their collection.

Below is a list of data processing activities that can be carried out through the website:

Identification of the data controller.

The entirety of data processing is carried out on behalf of Gustav Wilhelm Gräwert, whose identifying details are as follows:

• Information on the controller
• Responsible for processing: Gustav Wilhelm Gräwert
• CIF: X3390548A
• Registered office: AVENIDA S'OLIVERA, 12; 07181 MAGALUF, MALLORCA
• Email: info@vistasolpuntacana.com
• Telephone: (+34) 971131700
• Data protection contact: INFO@HOTELSAMOS.COM
• Information on exercising rights: You may access, rectify and delete your data, as well as revoke authorisation for data processing, exercise rights of limitation, portability, and not to be subject to automated decisions by writing to the postal address shown in this table, or to the email address: INFO@HOTELSAMOS.COM.

Information about data processing carried out through HOTELSAMOS.COM

Contact forms on the website

Summary: the entity will process your data to send a response to your request or comments.

Purpose and legal basis for data processing

Data subject to processing: We will process the data you have provided in the website contact form, or where applicable, through a message via electronic means, such as an email or instant messaging.

Purpose of processing: contact forms are provided in different sections of our Website. The purpose of the data processing is to manage communications that may be established with website users who send us messages through these forms. The data will not be used for a different purpose.

Automated decisions: No profiling or automated decisions are made.

How long will we keep your data?

• The data will be processed for the time necessary for managing your request or comment.

• Subsequently, the data will be deleted if there is no new conversation or interaction between the parties within a one-year period.

Legal basis for processing: The legal basis for processing your data is the unequivocal consent that you express when accepting the privacy policy.

Obligation to provide data and consequences of not providing it: The requested data is mandatory, since otherwise it will not be possible to contact you, in order to manage your request or comment.

Origin of the data: the data subject themselves.

• Who will receive your data?
• No data transfers will be carried out.
• No international data transfers will be carried out.

Reception of curriculum vitae

Summary: the entity will process your data to manage your participation in personnel selection processes.

Purpose and legal basis for data processing

Data subject to processing: We will process the data you have provided in the website contact form, or where applicable, through a message via electronic means, such as an email or instant messaging.

Purpose of processing: contact forms are provided in different sections of our Website. The purpose of the data processing is to manage communications that may be established with website users who send us messages through these forms. The data will not be used for a different purpose.

Automated decisions: No profiling or automated decisions are made.

How long will we keep your data?

• The data will be processed for the time necessary for managing your request or comment.
• Subsequently, the data will be deleted if there is no new conversation or interaction between the parties within a one-year period.

Legal basis for processing: The legal basis for processing your data is the unequivocal consent that you express when accepting the privacy policy.

Obligation to provide data and consequences of not providing it: The requested data is mandatory, since otherwise it will not be possible to contact you, in order to manage your request or comment.

Origin of the data: the data subject themselves.

Who will receive your data?

• No data transfers will be carried out.
• No international data transfers will be carried out.

Newsletter subscription

Summary: the entity will process your data to manage your subscription to the entity's newsletter.

Purpose and legal basis for data processing

Data subject to processing:

• We will process the data with which You have provided us in the registration form.
• Likewise, at HOTEL SAMOS we use cookies and similar devices in our email newsletters, with which we can personalise the content of our promotional emails to adapt it to those products and services with which you preferentially interact.

Purpose of processing: The data you provide will be processed for the purpose of managing your subscription to the HOTEL SAMOS electronic newsletter through which you will receive information about news and products and services related to the hotel and catering sectors.

Automated decisions: No profiling or automated decisions are made.

For how long will we keep your data?: The data will be processed until you revoke your authorisation for the processing of your data.

Legal basis for processing: The legal basis for processing your data is the unequivocal consent that you express when accepting the privacy policy of the form for signing up to the newsletter.

Obligation to provide data and consequences of not providing it: The requested data is mandatory, as otherwise we will not be able to facilitate your participation in the entity's personnel selection processes.

Origin of the data: the data subject themselves.

Who will receive your data?

• No data transfers will be carried out.
• No international data transfers will be carried out.

Communications through electronic means

Summary: when you contact us through a message via an electronic medium, such as an email, you will notice that in the email signature there is a first informative layer about the purpose of processing your data. In this clause we inform you of the remaining points required by data protection legislation.

Purpose and legal basis for data processing

Data being processed: we will process the data that you have provided in your communications with HOTELSAMOS.COM through electronic means, such as email messages.

Purpose of processing: the purpose of the processing is to better manage communications established between the parties.

Automated decisions: No profiling or automated decisions are made.

How long will we keep your data?: The data will be processed for the period of time during which liabilities may arise between the parties, with a minimum of 5 years.

Legal basis for processing: The legal basis for data processing is based on consent

Obligation to provide data and consequences of not providing it: The requested data is voluntary, as it is information that the parties voluntarily provide in the exchange of communications.

Origin of the data: the data subject themselves.

Who will receive your data?

• No data transfers will be carried out.
• No international data transfers will be carried out.

Booking accommodation in the hotel

Summary: the entity will process your data to manage your booking of a room in the establishment.

Purpose and legal basis for data processing

Data subject to processing: We will process the data with which You have provided us in the registration form.

Purpose of processing: If you book a place in our establishment through the booking engine, your data will be processed to facilitate the aforementioned booking process.

Automated decisions:

• No profiling or automated decisions are made.

How long will we keep your data?: The data will be processed for the period of time during which liabilities may arise between the parties, with a minimum of 5 years.

Legal basis for processing: The legal basis for data processing for the purpose of booking a room is based on the execution of a contract between the parties.

Obligation to provide data and consequences of not providing it: The requested data is mandatory, as otherwise the booking process cannot be completed.

Origin of the data: the data subject themselves.

Who will receive your data?

• No data transfers will be carried out.
• No international data transfers will be carried out.

Summary: the entity will process your data to manage your booking of a room in the establishment.

Summary: the entity will process your data to handle the requested quote

Purpose and legal basis for data processing

Data subject to processing: We will process the data with which You have provided us in the registration form.

Purpose of processing: If you book a place in our establishment through the booking engine, your data will be processed to facilitate the aforementioned booking process.

Automated decisions: No profiling or automated decisions are made.

How long will we keep your data?: The data will be processed for the period of time during which liabilities may arise between the parties, with a minimum of 5 years.

Legal basis for processing: The legal basis for data processing for the purpose of booking a room is based on the execution of a contract between the parties.

Obligation to provide data and consequences of not providing it: The requested data is mandatory, as otherwise the booking process cannot be completed.

Origin of the data: the data subject themselves.

• Who will receive your data?
• No data transfers will be carried out.
• No international data transfers will be carried out.

Exercise of rights:

• You have the right to obtain confirmation as to whether or not we are processing personal data concerning you. As the interested party, you have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected. In certain circumstances, you may request that we restrict the processing of your data, in which case we will only retain it for the exercise or defence of claims. In certain circumstances and for reasons relating to your particular situation, you may object to the processing of your data. We will stop processing the data, except for compelling legitimate reasons, or the exercise or defence of possible claims.
• In those cases where the processing of your data is based on your consent, you may revoke it at any time.
• In those cases where it is legally appropriate, you will have the right to data portability, which means that you have the right to receive the personal data concerning you that we are processing, and to store it on your own device; this right also allows you to request that we communicate your data to another data controller.
• Likewise, if you consider that there is a problem or an incident in relation to data processing, you can contact the entity through the contact address indicated in this document, and in any case, you have the right to lodge a complaint with the Supervisory Authority for personal data protection, which in the case of Spain is the Spanish Data Protection Agency.

To exercise your rights, you must send us a request to the email address INFO@HOTELSAMOS.COM, attaching a copy of your ID card or other document that legally identifies you.