Hotel Samos FAQ

Faq´s

Adults, children and families (FAQ)
Is Hotel Samos an adults-only hotel? Does Hotel Samos accept children and families? Find the information you need about who can stay at and visit Hotel Samos. (Updated: 10/09/20) Read …Read more
Discounts and offers (FAQ)
Does Hotel Samos have any special offers or details? Does Hotel Samos offer loyalty discounts to returning guests? Can I use two discounts at the same time? Does Hotel Samos …Read more
Swimming pools (FAQ)
When are the swimming pools open at Hotel Samos? How deep are the swimming pools? Can you use floats or inflatables in the pools? Find the information you need about …Read more
Restaurant menu (FAQ)
Hotel Samos has a self-service hot and cold buffet for all meals, with a large selection of local and international food. We try to offer a variety of main and …Read more
Restaurant times and dress code (FAQ)
Opening hours Our buffet restaurant is available seven days a week when Hotel Samos is open. The following hours are for guidance only. All times are subject to change. February …Read more
Bar drinks and brands (FAQ)
Bar drinks (subject to change) Non-alcoholic drinks Water (still or sparkling) Tea and coffee Soft drinks (fizzy drinks, fruit juices) Slushies and milkshakes Bottled beer Cocktails (premixed) Alcoholic drinks Red, …Read more
Under-18s (FAQ)
For guests aged 17 and younger who will be staying on their own or with friends, we require the following information for each young person. 1) A consent form signed …Read more
Courtesy room and luggage storage (FAQ)
If you arrive before your room is ready at 2pm or depart after the latest check-out time, you can leave your luggage with us for free. We also have a …Read more
Check-out times (FAQ)
Standard check-out time is 12pm. We offer free luggage storage and a courtesy room (showering or changing only) following check out until you need to leave for the airport. Late …Read more
Check-in times (FAQ)
You can check in whenever you arrive. However, your room is only guaranteed to be available from 2pm on arrival day. If you arrive earlier than 2pm, we offer free …Read more
Public transport (FAQ)
Buses There are two bus stops near to Hotel Samos in Magaluf: Av. Olivera 8, stop 11047 (same side as Hotel Samos) – direction Palmanova, Palma and Palma airport Av. …Read more
Towels and beach towels (FAQ)
Hotel Samos provides towels for use in the hotel rooms only. Guests may not take towels from their room. Please bring your own towels for use by the swimming pools …Read more
Non-smoking hotel (FAQ)
We have a no-smoking policy throughout the hotel, including all rooms and any other indoor areas. Due to Covid-19 safety and security measures, smoking and vaping are also currently prohibited …Read more
Airport transfers (FAQ)
Hotel Samos does not offer airport transfers. Please arrange your own transport between Palma airport and Hotel Samos’ location in Magaluf. Taxi Route: direct (airport to Hotel Samos) Price: about …Read more
Car parking (FAQ)
Hotel Samos car park Our private, on-site car park costs 10 EUR/day per vehicle. If you hire a car from our car-hire partner, parking is just 5 EUR/day. It is …Read more
Services included (FAQ)
Your direct booking includes accommodation, board (where applicable) and the free extras for reserving on this website, as well as free Wi-Fi throughout your stay (under ‘What is included?’ on …Read more
Board options 2020 and 2021 (FAQ)
Which boarding types are available at Hotel Samos and what do they include? Find out which meals, drinks and services you will receive for your stay in 2020 or 2021. …Read more
Spend the day at Hotel Samos with a day pass
Would you like to enjoy our chilled-out atmosphere, fantastic lagoon pool, modern 4-star facilities and essential services, but just for a day? Find out more about our 2020 day-pass options. …Read more
General booking queries (FAQ)
Lead passenger name The booking must be in the name of one of the guests who will be staying. If you are booking on behalf of someone, please use that …Read more
Booking currencies (FAQ)
For direct bookings made on this website, we only ever charge: in EUR the total shown on your Hotel Samos booking confirmation the applicable local tax any extras you choose …Read more
How to pay (FAQ)
When you book on our website, you can: pay in full when you reserve with credit/debit card pay in full on arrival with cash (EUR) or credit/debit card See available …Read more
Medical emergencies (FAQ)
We always strongly recommend that guests buy travel insurance that includes appropriate medical coverage. In the event of an emergency, we will call the Spanish national health service for an …Read more
Healthcare services (FAQ)
There are several medical services in the Magaluf area: private services in English and other languages public services in Spanish with limited or no services in English. Hotel Samos does …Read more
Cold storage for medicines (FAQ)
Mini-fridges are available in all Hotel Samos rooms. These fridges are provided for storing cold drinks and, although tested as legally required for electrical safety, we cannot guarantee the temperature …Read more
Mobility aid hire (FAQ)
We can arrange the following mobility aids: mobility scooters electric or manual wheelchairs walking frames and crutches You can safely leave electric mobility scooters or wheelchairs in the Hotel Samos …Read more
Hotel accessibility (FAQ)
Hotel Samos is not a fully accessible or fully adapted hotel for guests with disabilities or mobility issues, or wheelchair users. Adapted rooms We have a limited number of rooms …Read more
Board upgrades (FAQ)
You can upgrade at reception, either when you arrive or at any point during your stay. The upgrade then applies until you leave the hotel. It is not possible to …Read more
Missed meals and alternatives (FAQ)
Your chosen board option is guaranteed to be available from 2pm on arrival day, whatever time you choose to arrive. First and last meals on arrival and departure days and …Read more
Board options (FAQ)
Available board packages 2020 Room Only Breakfast Included (B&B) Half Board Plus Full Board Plus All Inclusive Gold All Inclusive (available on arrival) 2021 Room Only Breakfast Included (B&B) Half …Read more
Drinks included in each board (FAQ)
All information applies to direct bookings made on this website only. If you booked in a different way, please contact your travel provider. Breakfast Included All self-service drinks (tea, coffee, …Read more
Large item storage (FAQ)
You can store large or bulky items (such as bikes and golf clubs) in your room or on your private terrace. Please note that you do so at your own …Read more
Laundry service (FAQ)
We offer an express laundry service. You can pay by the item or for a single 5kg load (wash and dry). Please contact reception for prices and information. We do …Read more
Lifts (FAQ)
Hotel Samos has four elevators to all floors in the main building, including a glass panoramic lift with fantastic views of Magaluf. We have a fifth lift to all three …Read more
Private beach (FAQ)
Hotel Samos does not have access to a private beach. The nearest public beach (free to use) is Magaluf beach, which is just 400 metres or 5 minutes’ walk from …Read more
Money services (FAQ)
Currency exchange We offer a currency exchange service (cash only). Please contact reception for information and exchange rates. Cash machine (ATM) For cash withdrawals (EUR), there is a cash machine …Read more
Internet access (FAQ)
Wi-Fi Hotel Samos offers free, high-speed Wi-Fi internet throughout the hotel and all rooms. You will need to sign in: register via your smartphone, tablet or laptop when you arrive, …Read more
Function room (FAQ)
Our private meeting room is accessed from the main reception area. Facilities included Room hire for meetings, conferences or other events includes: private room with capacity for up to 60 …Read more
Bike hire (FAQ)
We do not currently offer bicycle rental. These are the nearest bicycle hire companies: Bicicletas Pepe (Palmanova – walking distance) Stephen Roche Cycling (Palmanova) Rad International (Santa Ponsa / Peguera) …Read more
Car and scooter hire (FAQ)
You can rent a car, scooter, motorbike or quad bike directly from reception. Our car-hire partner offers great deals to guests, plus half-price parking in Hotel Samos’ private, on-site car …Read more
Sun terraces (FAQ)
Sun loungers Hotel Samos has plenty of free-to-use sun loungers and sunbrellas on both sun terraces and around the swimming pools. Balinese beds Balinese beds are also available to use …Read more
Ferry port transfers (FAQ)
Hotel Samos does not offer transfers. Please arrange your own transport between Palma ferry port and Hotel Samos’ location in Magaluf. Taxi Route: direct (ferry port to Hotel Samos) Price: …Read more
Restaurant prices (FAQ)
You can eat in the restaurant at times not included in your booking for an extra charge. We also welcome visitors who are not staying at the hotel. More about …Read more
Special dietary needs (FAQ)
If you follow a special diet, or have an intolerance or allergy, we recommend that you speak to reception to advise them of your needs when you arrive. Vegetarians and …Read more
Live TV sports (FAQ)
We have TVs in our outdoor and indoor bars, plus large screens for showing major sporting events broadcast on the main channels. We consider guests’ requests and give priority to …Read more
Hotel entertainment (FAQ)
Hotel Samos offers a varied evening and daytime entertainment programme, and our experienced animation team regularly change the activities to appeal to as many guests as possible. The hotel has …Read more
Special occasions (FAQ)
Available extras Celebrate a special event or simply say ‘thank you’ to the person who spent hours organising your holiday. Bottle of cava Bunch of flowers Cake Rose petals Note …Read more
Reception hours (FAQ)
Reception is available 24 hours a day, 7 days a week when Hotel Samos is open. To speak to our friendly reception team, please go to the front desk or …Read more
Reception languages (FAQ)
Our multilingual reception team members speak the following languages (A-Z): Catalan Czech English French German Italian Polish Portuguese Russian Spanish Find out what services are available at reception. Read full …Read more
Room upgrades (FAQ)
It may be possible to upgrade your room type (same number of people per room) once you have booked. Check availability for your dates and your preferred room category on …Read more
En-suite bathrooms (FAQ)
Showers, baths and sinks The majority of our en-suite bathrooms have a walk-in shower only plus one sink and one toilet. Our Junior Suite rooms have en-suite bathrooms with a …Read more
Sheets, bedding and mattress toppers (FAQ)
Pillow menu We do not currently offer a selection of pillows. Fresh bed sheets During your stay, all bedding is changed 3 times per week. Extra blankets Spare blankets can …Read more
Air-conditioning and heating (FAQ)
All rooms have air-conditioning and heating units, which can be set using the in-room control. The units automatically turn off when the balcony or terrace door is open or when …Read more
Room terraces and balconies (FAQ)
All rooms (except Junior Suite rooms) have a furnished terrace. Our Junior Suites have a narrow, non-furnished balcony. The private terraces include either a small table, chairs and a pull-out …Read more
Plug sockets, adaptors and USB ports (FAQ)
Plug sockets All rooms have at least one plug socket in the bedroom and one in the bathroom. If you need extra sockets, please request an extension cable (refundable deposit …Read more
Discover All-Inclusive Light + Spa
Hotel Samos has reimagined all-inclusive for 2021. You’ll still enjoy excellent value and a great all-inclusive experience, while we comply with new regulations. Find out what’s included. Read full articleRead more
Tea and coffee facilities (FAQ)
Items included when you rent a kettle or Nespresso machine, which is also suitable for preparing teas: 2 x cups and saucers with teaspoons 2 x coffee capsules daily Selection …Read more